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  • How much is delivery?
    My website prices include delivery costs to UK destinations. If you prefer to order & pay online & then collect from my space in Red Brick Market, Liverpool - just message me & I can take off postage costs. If you want your order shipping to any other worldwide destination, just drop me a message [contact@carolinebenzies.co.uk] or via the CHAT box and I can give you a shipping price (which will be at cost). I am happy to ship worldwide! You can also specify a different shipping address to the billing address, to allow you to send prints as a gift (see specific FAQ)
  • Can you ship to ... ?
    Yes! I get website hits from all over the world (thankyou!) and I am happy to give you a price to ship to any destination. Have a look on my website & decide the print(s) you would like & whether you want them framed or unframed. Then contact me to get a shipping price before you order. Shipping rates are at cost. I am based in the UK, so please consider any additional import costs for your area. Website prices include delivery to mainland UK destinations.
  • What is a mounted (unframed) print?
    All of my prints (photo prints & fine art prints) are sold fully mounted. They come with a pale white acid free border and a protective backboard behind the print. This means that you don't need to do anything extra to them if you want to frame them yourself - simply drop the mounted print straight into an 8", 30cm or 50cm square frame or a 10" x 20" panorama frame. I use the same colour mounts for all prints - they are acid free (so they won't discolour or damage the print over time) and are custom cut to size. In addition to the front mount, there is also a sturdy, acid free backboard behind the print - this means that they are great for posting out AND fully protect the print. All mounting tapes used are also high quality and acid free. These prints are high quality & made to last! The mounts display the handwritten title of the image, the edition number (i.e. 10/50 - the tenth print out of a possible fifty) and my name. Mounted prints are sold in a protective presentation bag, which is recycleable. Information about the frame size needed for the print is included with each print.
  • What is a Fine Art Print?
    Fine art prints are printed to a higher specification than photo prints - it is a specific way of printing that ensures a quality that lasts. They are also known as giclée prints. The paper that is used for my prints is 100% cotton rag paper and is much thicker, with an almost velvet-like surface - this, together with the different professional inks used, means that colours are much richer than a photographic print. The paper used is acid free and highly resistent to fading (although, as with any artwork / print, it is recommended not to hang in areas of strong sunlight / high humidity). Fine art prints have a matt appearance, again making colours richer and deeper. Any of my images can be printed as fine art prints - just contact me for details.
  • Can I buy prints in a different size to what you sell on the website?
    Yes! My square prints are in three standard sizes. Prices are set depending on the size of print (ie. I don't charge more for custom printing) A 5" print could be printed as a 20cm photo print or a 30cm (or Supersize) fine art print. A 20cm photo print could be printed as a 5" print or a 30cm (or Supersize) fine art print. I've added a larger 'Supersize' option to some of the fine art prints. This is a larger 40x40cm fine art print, displayed in a 50x50cm mount / frame. This gives you a larger image but with a narrower border around the print (the same width as the photo prints). If you would like a Supersize print but it's not available on the website menu options, just contact me and I can add it on for you. [ See the 'What is a Supersize print?' FAQ for more details ]
  • What is a 'Supersize' Print?
    Many people look at my Fine Art prints and ask 'Can I have it bigger?' I always explain yes, but it puts the price up considerably, as mounts, backs and frames all need to be custom ordered, as well as ordering the larger print itself. So, to get round this & provide more of a 'routine' large option - I've introduced 'Supersize' fine art prints! These prints allow you to have a larger (40x40cm) fine art print but still uses my standard 50x50cm frames & backs - thus reducing the overall price to you! This means that the prints have a narrower mount border all the way round (as per the photo prints) The Supersize prints will be custom printed, rather than kept as stock, so please allow a little extra time for your order to be ready. Select the 'Supersize' option from the pull down menu when ordering. In summary : Standard fine art prints are 30x30cm print in a 50x50cm mount/frame Supersize fine art prints are 40x40cm print in a 50x50cm mount/frame If you would like to order any Supersize print and it's not currently available on the website, just message me & I'll add the option for you. Supersize prints will still be numbered editions. Examples of unframed Supersize 'Summer Blues' and 'City Reflection' fine art prints
  • How BIG can you go?
    In theory, any size! If you want a print that is larger than my standard 50x50cm, please contact me. Prints can be produced in many sizes but it is the difference in the sizes of the mount & backboard that significantly increases the price on a 'non standard' size, as these are custom ordered and expensive when bought individually. I highly recommend that you source your own larger frame before ordering the print, taking into account size/weight of frame and the type of wall it is to be hung on. I can advise if need be. As a rough guide (as of Nov 2023) to increase size to a 50x50cm fine art print in a 70 x 70cm mount :- 50x50cm fine art print in a 70x70cm mount £95 unframed Gives a 10cm border around the print – overall size 70x70cm The print would be supplied titled, numbered & signed and fully mounted, ready to be framed. Note: Above price does not include delivery or framing. For finished prints larger than 50x50cm, you would need to be able to collect from my unit in Red Brick Market, Liverpool due to packing & courier risks (ie. insurance costs) . Local delivery by myself could be negotiated. I would not normally advise a mounted fine art print to be larger than 70x70cm, due to framing/hanging requirements. It's often better to consider several 50x50cm frames to fill a larger space, rather than one HUGE print!
  • Can I send a print to someone as a gift?
    Yes! Prints can easily be sent to a different address as a gift, without price details and with an enclosed, printed personalised note. The invoice will be emailed to you, rather than being enclosed with the print. Please contact me directly with recipient's name, address and details of what you would like written on the gift note - although you can also enter a different shipping address to your billing address when ordering. You can contact me by the CHAT box on the website, by email or by direct messaging on Facebook or Instagram. There is no extra charge for this gift service.
  • Can you customise a print for me?
    Yes, I can make your print even more special if you wish by customising the information on the mount. Examples of customisation I have done previously include :- Adding a name to the title eg. City Reflection - for John Adding a wedding date to the mount eg. Celebration 10th June 2023 Adding a birthday message to the mount eg. Happy 18th Jane Giving you the edition number that is special to you (note: only if the number hasn't been sold already!) There is not a huge amount of room to play with on the mount but I'll do my best! Just drop me a message to discuss!
  • Have you got any images of ... / Do you take commissions?
    If you are looking for images of any particular location, not on my website - just contact me. I have lots of images from the North West of England and other parts of the country (Cornwall, Derbyshire, Scotland, Cumbria etc.) not listed on my website, purely due to space, so if you are after something special, just ask! I take my camera EVERYWHERE I go! If you are on Instagram or Facebook & follow my pages, anything I post on either platform would be available as a mounted print in my standard sizes / formats / prices. The only exceptions would be any images sold as original 1/1 prints or prints that have reached the end of their print runs. I also take local commissions, so I am happy to (within reason!) photograph somewhere that is special to you and work with you to create a unique piece of art photograpy.
  • Tell me about your frames - Can I choose a different colour?
    For framed prints, the frames I use are black with an acrylic/perspex front (which is safer and lighter for shipping & has less glare when compared to glass). All frames are sealed with acid free framing tape on the back, to further protect the print from dust/damp. For prints in a 50x50cm frame or a panorama frame, the frames are fitted with D rings and picture hanging cord. It is recommended that you check the cord to ensure that knots are still secure on a regular basis. 30x30cm and 8x8" frames come with a metal hanging clip for wall mounting. The 8x8" frames also have a stand on the back, so you have the option of standing them on a surface. When hanging any print, avoid hanging in areas of strong sunlight, high humidity or extremes of temperature. Framing A Print Yourself Although I don't sell a range of different frame colours/designs, my prints are all standard sizes and as such you should be able to find alternative frames easily. I can give advice if need be. You would need an 8", 30cm or 50cm square frame for my standard sizes of square print & a 20"x 10" for an unframed panorama print. As all of my prints are fully mounted (front and back), they can simply be dropped straight into a frame of your choice, without the need for extra mounts or protection. Avoid touching the print itself when framing & handle it by the edges of the mount.
  • Frame Care
    It is recommended that frames are gently dusted with a soft, dry cloth. Avoid using cleaning sprays. For the larger (50x50cm and panorama) frames that are hung using picture cord, it is recommended that you check the hanging cord on a regular basis, as knots can loosen over time. Avoid hanging any artwork in areas of direct sunlight, high humidity or extreme temperatures.
  • What about the environment?
    Where possible, I try to be as environmentally conscious as possible with my business. The presentation bags used for all sizes of unframed prints are recycleable, as are all the paper information slips which are supplied with unframed prints. I use paper carrier bags and paper bags at events - these can both be recycled. In the event of rainy days (!) I do substitute these for recycleable plastic bags, which I hope you will re-use. Packaging received from my mount/print/frame suppliers all gets recycled or re-used when I send out orders. Any bubble wrap used, is also that which I receive in orders.
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